We know you're going to love your Green Bee products, but if something isn't quite right, we're here to help.

Returns Window

You may return any item within 7 days of delivery if the product is defective, damaged, or if you are unhappy with your purchase.

Conditions for Return

Products must be returned in their original condition and packaging where possible.
Proof of purchase (order confirmation or receipt) is required.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed via your original payment method within 7–10 working days.

Exchanges

At this stage, we do not offer direct product exchanges. If you’d like a different item, please return your product for a refund and place a new order.

How to Start a Return

To request a return, please contact us within 7 days of delivery:

Email: admin@thegreenbee.co.za

Our customer support team will guide you through the next steps.